1. Introduction

Welcome to True Style Shoes Store! These Terms and Conditions govern your use of our website truestyleshoes.com and your purchases from our store. By accessing our website and making a purchase, you agree to be bound by these terms. Please read them carefully.

True Style Shoes Store specializes in providing high-quality, stylish, and durable footwear for fashion-conscious individuals who value both style and comfort in their daily lives.

2. User Obligations and Responsibilities

By using our website and services, you agree to:

  • Provide accurate, current, and complete information during the registration and checkout process
  • Maintain the confidentiality of your account credentials
  • Notify us immediately of any unauthorized use of your account
  • Use the website only for lawful purposes and in accordance with these terms
  • Be responsible for all activities that occur under your account
  • Ensure that you are of legal age to form a binding contract in your jurisdiction

Important: You may not use our products for any illegal or unauthorized purpose, nor may you violate any laws in your jurisdiction when using our services.

3. Products and Services Description

True Style Shoes Store offers a curated collection of footwear including:

  • Ankle Boots & Shorties
  • Casual Shoes
  • Sandals & Flip Flops
  • Western Boots
  • Work Boots & Shoes

We strive to accurately display our products, including colors and details. However, actual colors may vary slightly due to monitor settings and lighting conditions during photography.

All products are subject to availability. We reserve the right to limit quantities and discontinue products without notice.

Hygiene Notice: For health and safety reasons, we cannot accept returns or exchanges on Sandals & Flip Flops due to direct foot contact. All other product categories are eligible for returns within 15 days of receipt, provided they are in unworn condition with original packaging and tags attached.

4. Order and Payment Terms

Order Process

When you place an order, you will receive an acknowledgment email. This is not an order confirmation. Your order is accepted only when we send a shipping confirmation email.

Payment Methods

We accept the following payment methods:

  • Visa
  • MasterCard
  • JCB
  • PayPal

All payments are processed securely. We do not store your payment card details on our servers.

Pricing

All prices are shown in US dollars. We reserve the right to adjust prices at any time, but changes will not affect orders already accepted.

Shipping

We ship globally, excluding some remote areas and parts of Asia. We offer two shipping options:

  • Standard Shipping ($12.95): Shipped via DHL or FedEx. Delivery within 10-15 business days after shipment.
  • Free Shipping: Available on orders over $50, shipped via EMS. Delivery within 15-25 business days after shipment.

Orders are processed within 1-2 business days after payment confirmation. Delivery times are estimates and may be affected by factors beyond our control.

5. Returns, Refunds and Exchanges

Return Policy

We accept returns and exchanges for most items within 15 days of you receiving your order. To be eligible, items must be in unworn condition with original packaging and all tags attached.

Return Process

To initiate a return or exchange:

  1. Contact our customer service at [email protected] within 15 days of receipt
  2. Include your order number and reason for return/exchange
  3. Wait for a Return Merchandise Authorization (RMA) number and instructions
  4. Package the item securely in its original packaging
  5. Ship the package to our warehouse using a trackable method
  6. Notify us with the tracking number

Refunds

Once we receive and inspect your returned item:

  • Refunds are processed within 5-7 business days
  • Refunds are credited to your original payment method
  • Shipping costs are non-refundable unless the return is due to our error

After processing, please allow:

  • 5-10 business days for credit/debit card refunds (depending on your bank)
  • 3-5 business days for PayPal refunds

Exchanges

For exchanges:

  • We ship your new item after receiving and processing the returned product
  • If the exchange item costs more, you will be invoiced for the difference
  • If the exchange item costs less, we will refund the difference
  • Standard shipping rates apply for exchanged items

Important: Return shipping costs are the customer’s responsibility unless the return is due to a defect or our error. We recommend using a trackable shipping service, as we cannot be responsible for items lost in transit back to us.

6. Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of True Style Shoes Store or its content suppliers and is protected by international copyright laws.

The “True Style Shoes Store” name and logo are trademarks of our company. You may not use these marks without our prior written permission.

You may view, download, and print pages from the website for personal use, subject to the restrictions set forth in these terms.

7. Limitation of Liability

True Style Shoes Store shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from:

  • Your access to or use of, or inability to access or use, the website
  • Any conduct or content of any third party on the website
  • Any unauthorized access to or use of our servers and/or any personal information stored therein
  • Any interruption or cessation of transmission to or from our website
  • Any bugs, viruses, Trojan horses, or the like that may be transmitted to or through our website

Our total liability to you for any claim arising out of or relating to these terms or our products shall not exceed the amount you paid for the product(s) in question.

Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations may not apply to you.

8. Privacy

We respect your privacy and are committed to protecting your personal information. Our Privacy Policy explains how we collect, use, and share your information. By using our website, you consent to our collection and use of information as described in our Privacy Policy.

9. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of Oregon, United States, without regard to its conflict of law provisions.

Any disputes arising from these terms or your use of our website shall be resolved in the state or federal courts located in Portland, Oregon.

10. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to the website. Your continued use of the website after any changes constitutes acceptance of the modified terms.

We will notify you of any material changes to these terms via email or a notice on our website.

11. Contact Information

If you have any questions about these Terms and Conditions, please contact us:

Email: [email protected]

Response Time: Within 2 business days

Address: True Style Shoes Store, 4510 Pheasant Ridge Road, Portland, US 97205