At True Style Shoes Store, we stand behind the quality of our footwear. We want you to be completely satisfied with your purchase of our stylish and durable boots, shoes, and sandals. If you’re not happy with your item, we’re here to help with a straightforward returns and exchanges process.

Return & Exchange Timeframe

We accept returns and exchanges for most items within 15 days of you receiving your order. All returned items must be in unworn condition with original packaging and tags attached.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns or exchanges on the following products:

  • Sandals & Flip Flops (due to direct foot contact)

All other product categories—including Ankle Boots & Shorties, Casual Shoes, Western Boots, and Work Boots & Shoes—are eligible for returns and exchanges provided they meet the condition requirements.

How to Initiate a Return or Exchange

Follow these simple steps to return or exchange an item:

  1. Contact our customer service team at [email protected] within 15 days of receiving your order. Include your order number and reason for return/exchange.
  2. Wait for authorization – We will respond within 2 business days with a Return Merchandise Authorization (RMA) number and instructions.
  3. Package the item securely in its original packaging with all tags still attached.
  4. Ship the package to our warehouse address (provided in your RMA email) using a trackable shipping method.
  5. Notify us once you’ve shipped the return and provide the tracking number.

Return/Exchange Request Template

Copy and paste the template below into an email to [email protected]:

Subject: Return/Exchange Request – Order #[Your Order Number]

Hello True Style Shoes Team,

I would like to request a [return/exchange] for my recent order.
Order Number: [Your Order Number]
Product Name: [Product Name]
Size: [Size]
Reason for return/exchange: [Please provide details]

For exchanges, I would like to exchange for: [New Product Details if applicable]

Thank you,
[Your Full Name]
[Your Email Address]

Refund Processing

Once we receive and inspect your returned item:

  • Refunds will be processed within 5-7 business days
  • Your refund will be credited back to your original payment method
  • Shipping costs are non-refundable unless the return is due to our error
  • You will receive an email confirmation once your refund has been processed

Refund Timelines:

  • Credit/Debit Cards (Visa, MasterCard, JCB): 5-10 business days after processing (depending on your bank)
  • PayPal: 3-5 business days after processing

Exchange Processing

For exchanges:

  • We will ship your new item once we receive and process the returned product
  • If the exchange item costs more, you will be invoiced for the difference
  • If the exchange item costs less, we will refund the difference
  • Standard shipping rates apply for exchanged items

Important Note: Return shipping costs are the responsibility of the customer unless the return is due to a defect or our error. We recommend using a trackable shipping service as we cannot be responsible for items lost in transit back to us.

Need Help?

Our customer service team is happy to assist with any questions about returns or exchanges:

Email: [email protected]

Response Time: Within 2 business days