FAQ

We offer a carefully curated collection of premium footwear including Western Boots, Work Boots & Shoes, Ankle Boots & Shorties, Casual Shoes, and Sandals & Flip Flops. We focus on brands that combine style, comfort, and durability like Ariat, Corral, and Hey Dude.

We recommend referring to each brand’s specific sizing chart, which can be found on individual product pages. Since we specialize in premium brands, each may fit slightly differently. If you’re between sizes or unsure, we suggest sizing up for comfort, especially for work boots.

Many of our work boots meet or exceed industry safety standards. Please check individual product descriptions for specific safety features such as steel toes, electrical hazard protection, or slip resistance. We carefully select products that offer both protection and comfort for professionals.

We accept Visa, MasterCard, JCB, and PayPal for your convenience and security. All transactions are encrypted and processed through secure payment gateways to protect your information.

Absolutely. We use industry-standard encryption technology to protect your personal and payment information. We never store your complete payment details on our servers.

Once your order has been processed and shipped, you’ll receive a confirmation email with tracking information. You can use this tracking number with our carrier partners (DHL, FedEx, or EMS) to follow your package’s journey to your doorstep.

Based in Portland, US, we proudly ship worldwide with the exception of Asia and some remote areas. During checkout, you can enter your address to confirm we can deliver to your location.

We offer two shipping options:
– Standard Shipping: $12.95 via DHL or FedEx (10-15 business days after dispatch)
– Free Shipping: On orders over $50 via EMS (15-25 business days after dispatch)
All orders require 1-2 business days for processing before dispatch.

Please allow 1-2 business days for order processing, plus the shipping time based on your selected method. Standard shipping typically takes 10-15 business days after dispatch, while free shipping (EMS) takes 15-25 business days after dispatch. These timeframes may vary slightly depending on your location and customs processing.

We want you to be completely satisfied with your purchase. We accept returns within 15 days of receipt for unworn shoes in their original packaging with all tags attached. Please visit our Returns Policy page for complete details and instructions.

To start a return or exchange, please email our customer service team at [email protected] with your order number and reason for return. We’ll guide you through the process and provide a return authorization number and instructions.

Customers are responsible for return shipping costs unless the item arrived damaged or defective. We recommend using a trackable shipping method for returns as we cannot be responsible for items lost in transit back to us.

We’re based in Portland, Oregon at 4510 Pheasant Ridge Road, Portland, US 97205. While we don’t have a physical retail storefront open to the public, our warehouse operations are run from this location.

You can reach our friendly customer support team via email at [email protected]. We typically respond to all inquiries within 24 business hours.